Service Advisor Training

Many dealerships justifiably regard service advisors as the most important customer contact position in their business.  To address this, we provide training modules and tailored training for service advisors.  Some of our more popular training topics for service advisors include:

  • How to take a service booking
  • Greeting service customers
  • Managing an R/O
  • Customer communication
  • Workshop communication
  • Conflict resolution
  • Working with different customer motivations
  • Answering common customer questions effectively
  • Customer follow-up
  • Maximising service CSI

For more information, please contact us.

Service Advisor Training